The Low Income Home Water Assistance Program assists low-income households up to $500 in rate reduction and assistance with arrearages pertaining to their water bills. Water assistance is provided through this program once per calendar year and will operate until funds are exhausted. Assistance is based on the client’s gross income and household size. Priority target groups include those whose bills are past due, age 60 or over, and/or persons with a disability, and/or at least with one child under 5 (five) in the home.
LIHWAP will assist with:
LIHWAP will not assist with:
Households with an arrearage on the most recent water bill will receive the past due amount presented on the bill, plus the rate reduction payment
The bill must be current and dated no older than 30 days prior to the intake appointment.
- Pure Public Assistance (PPA) Households – Receiving only Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps), Temporary Assistance for Needy Families (TANF), Supplemental Security Income (SSI)
November 1st – December 31st
January 1st -31st
LIHWAP will open February 1st 2022 for All Households
Due to the ongoing threat of COVID-19, all appointments and services are virtual. To make a LIHWAP appointment click here.
After you make an appointment please
o All documents should be in a sealed envelope with your name and phone number on the outside. WRITE LIHWAP WATER on the envelop. If you are applying for rental assistance or regular water assistance (Clayton County Water Client who is NOT a part of the priority population) please place these documents in separate envelope.
If you are unable to make an appointment you may drop off your documents for consideration.
All applicants will receive an email once the application documents have been logged. YOU WILL ONLY RECEIVE A CALL AT YOUR APPOINTMENT TIME - OR OTHERWISE - IF THERE IS AN ISSUE WITH YOUR APPLICATION.
Processing time may take up to 30 days. Receipt of your documents denotes permission to process and certify documents on your behalf.
Documentation can be mailed to, or dropped off (24 hour drop-box, or in person DROP OFF ONLY on Tuesday and Thursday from 9 am to 4 pm) at 1000 Main Street, Forest Park GA 30297.
If your service has been disconnected make your appointment and then send an email to LIHEAP@claytoncountycsa.org or commsupp@claytoncountycsa.org. PUT LIHWAP WATER in the subject line.
If your service has been disconnected and you are unable to make an appointment send an email to LIHEAP@claytoncountycsa.org or commsupp@claytoncountycsa.org. PUT LIHWAP WATER in the subject line.
Click Here to Make a Virtual Appointment
OR Drop off your documents Tuesday or Thursday 9 am to 4 pm or place them in the drop-box 24 hours a day.