The Low Income Home Water Assistance Program assists low-income households up to $500 in rate reduction and assistance with arrearages pertaining to their water bills. Water assistance is provided through this program once per calendar year and will operate until funds are exhausted. Assistance is based on the client’s gross income and household size. Priority target groups include those whose bills are past due, age 60 or over, and/or persons with a disability, and/or at least with one child under 5 (five) in the home.


LIHWAP will assist with:

  1. Arrearages for Disconnected Households
  2. Arrearages for Households At Risk of Disconnection
  3. Reconnection and Late Fees
  4. Reduction in Rate Charges for Current Bills (current bill payment)

LIHWAP will not assist with:

  1. Household plumbing repairs
  2. Arrearages or rate reduction payments to non-public water suppliers
  3. Inactive/closed water account balances


Households with an arrearage on the most recent water bill will receive the past due amount presented on the bill, plus the rate reduction payment


The bill must be current and dated no older than 30 days prior to the intake appointment.



  • US Citizen or lawfully admitted immigrants
  • Households with income at or below 60 percent of the State Median Income (SMI)

-        Pure Public Assistance (PPA) Households – Receiving only Supplemental Nutrition Assistance Program (SNAP, formerly known as Food Stamps), Temporary Assistance for Needy Families (TANF), Supplemental Security Income (SSI)

  • Benefit amounts are based on household size, household income, and age of household members






November 1st – December 31st

  • Households with arrearages/past due bills.
  • Pay the entire past due amount
  • Payment of $300 or $500 towards the current water bill

January 1st -31st

  • Households with elderly 60 years of age and older
  • Households with children 5 years of age and younger


Application Process


After you make an appointment please

  • Gather the current water bill (less than 30 days old) and a copy of the ID’s, income documents, and Social Security Cards for all members of the household ages 18+.

o   All documents should be in a sealed envelope with your name and phone number on the outside. WRITE LIHWAP WATER on the envelop. If you are applying for rental assistance or regular water assistance (Clayton County Water Client who is NOT a part of the priority population) please place these documents in separate envelope.

All applicants will receive an email once the application documents have been logged. YOU WILL ONLY RECEIVE A CALL AT YOUR APPOINTMENT TIME - OR OTHERWISE - IF THERE IS AN ISSUE WITH YOUR APPLICATION.

Processing time may take up to 30 days. Receipt of your documents denotes permission to process and certify documents on your behalf.


If your service has been disconnected make your appointment and then send an email to or PUT LIHWAP WATER in the subject line. 

If your service has been disconnected and you are unable to make an appointment send an email to or PUT LIHWAP WATER in the subject line.


Click Here to Make a Virtual Appointment