Low Income Home Energy Assistance Program - Is Currently Closed Until November

The Low Income Home Energy Assistance Program is a federally funded program that assists high-energy burdened, low-income households with the costs of heating and cooling their homes. LIHEAP helps clients stay warm in the winter and cool in the summer through the Home Energy and Crisis Energy Assistance Program. Home energy funds are provided once per calendar year and are based on the client’s gross income and household size. Priority target groups include: age 60 or over, and/or persons with a disability, and/or at least with one child under 5 (five) in the home.

Clients must meet household income guidelines and earn no more than 150% of the federal poverty level. Clients can receive a payment on their utility account ranging from $350-$400. Crisis funding is determined when a client is in danger of having their utility service terminated due to unforeseen circumstances. A payment is provided from the same amount of $350-400. CSA provides LIHEAP services inFayette, Henry and Clayton County.

Application Process

Application Changes Related to the COVID-19 Virus

Unfortunately, due to the ongoing threat of COVID-19,CSA has temporarily limited hours of operation. All appointments will be conducted over the phone and should take approximately 10 minutes. We will not be taking any walk-ins. LIHEAP will temporarily accept applications information by mail or by bring all your required documentation to 1000 Main Street, Forest Park GA 30297. We have setup a box for your documents; you will receive a phone call if all documentation is not included your application; this may result in your application not being processed. All documents should be in a sealed envelope with your name and phone number on the outside. If you are applying for rental assistance or water assistance, please place these documents in separate envelope.

Former Applicants 65 and Older

  • Valid State I.D./License or Federal ID for Applicant
  • Original Social Security Card(s) for ALL Household Members
  • Most Current Gas AND Electricity Bill (Dated within the last 30 Days)
  • ALL Household Income –if any for ALL Household Members 18 years of Age or Older (From all Sources e.g., Jobs, SSI Award Letter (current year) Child Support, Pension, Retirement, etc.)
  • Anyone over 18 years of age with no income must all be listed as no income

Contact us if you have been affected by COVID and your income exceeds the maximum allowed. We may be able to assist you if:

  • Submission of an application does not denote approval
  • Appointments are taken on a first come first served basis. The appointment line will not allow appointments once it is filled

Regular Applicants

Anyone under age 65 - OR 65 and older who did not received LIHEAP Currently Closed. Please check back!

  • If you are under 65, or are 65 or older but did not receive LIHEAP during this past heating season, click the orange "virtual appointment" tab below to schedule an appointment.
  • Someone will call you at the number you provide within the appointed time window to take your application and request documents
  • You will be instructed to mail your documents in to our office to complete your LIHEAP application file
  • If we do not receive your documents within the time requested your application will be postponed and processed at a later date when in the cycle

Notes For Applicants

Please continue to pay your bill. 65 and older that received LIHEAP Currently Closed Please check back for updates!

  • If you are 65 or older and were approved for LIHEAP Heating in the most recent past heating season (FY2020), you will receive a call between  November 2nd 2020 and December 18th, 2020. 
  • DO NOT CALL TO LET US KNOW YOU HAVE NOT RECEIVED A CALL UNTIL AFTER December 18th, 2020.  We are calling over 3500 applicants and it will take time.  Give us time to call you. 
  • Have your electricity bill handy in case we need to verify information on your bill.
  • We will not ask for social security numbers.
  • We may verify service address, number in households, heating and cooling vendor company and account number.

Regular LIHEAP

Under age 65 and those over 65 who have not received LIHEAP – Heating program begins December 2nd,2020

If your service has been disconnected make your appointment and then send an email to LIHEAP@claytoncountycsa.org or commsupp@claytoncountycsa.org

In the subject line of the email place “Service Disconnected”. 

 If your service has been disconnected and you are unable to make an appointment send an email to LIHEAP@claytoncountycsa.org or commsupp@claytoncountycsa.org

In the subject line of the email place “Service Disconnected”.

Due to the COVID-19 pandemic we will not be accepting or processing crisis applications at this time.  All applications will be processed as a regular application with extended processing time. It may take up to 45 days or more to process. We will be unable to provide status reports of your application process during this time. LIHEAP is a service to assist you with bill payment.  You are still responsible for any payments to your account.  Should you have any questions about your energy bill, contact your energy provider. 

Public Assistance - Helpful Links


Temporary Assistance for Needy Families (TANF), commonly known as welfare, is the monthly cash assistance program for poor families with children under age 18.

Cooperation with Department of Human Services Division of Child Support Services is a requirement of receiving TANF benefits.

Food Stamps

The Georgia Food Stamp program provides monthly benefits to low-income households to help pay for the cost of food.A household may be one person living alone, a family, or several, unrelated individuals living together who routinely purchase and prepare meals together. Anyone may apply for food stamp benefits. The program helps households that have limited income and resources.


Medicaid is a program that provides health care services to individuals that meet the requirements for income, resources andcitizenship.

Individuals may apply for Medicaid at any local Georgia Department of Human Services DFCS office, by mail, telephone,fax, e-mail, or at designated agencies.


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