Job Title LIHEAP Auditor/Data Entry
Report TO Community Support Director/CSBG Manager/LIHEAP Manager
Position Type Seasonal/Temporary 8:30am -3:30pm, Monday - Thursday
Status Non-Exempt
Salary Range $13.00 (Hourly)
General Summary of Position:
The LIHEAP Auditor provides high-level of support for the Low-Income Home Energy Assistance Program
(LIHEAP). This program is designed to assist eligible low-income households paying for their winter
heating bills. LIHEAP will provide a one-time benefit to eligible households. LIHEAP Auditors/Reviewers
understand Energy Assistance Program (EAP) data management protocols and procedures to ensure
program compliance. Ensure applications are error free and processed in a timely manner. Routinely
review and update customer data records to ensure system data is accurate and complete. This is a fast-
paced job requiring professional, courteous and effective communication with clients, staff, volunteers,
partner agencies, and the general public.
Duties and Responsibilities:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
functions.
1. Reviews a minimum of 50% of all applications, as well as all crisis applications to ensure forms
do not contain errors and verifies that all information is documented and complete.
2. Understand program guidelines and procedures for completing application forms so errors can
be detected and corrected.
3. Communicate effectively with and relate positively to customers, agency staff, and other Social
Services agencies.
4. Check customer income as shown on application and check benefits to be given compared to
LIHEAP guidelines.
5. Make corrections to applications or if necessary, contact the Intake worker who prepared the
application to add or correct necessary information.
6. Notify customers if a correction in benefits is necessary.
7. Assist with the preparation.
8. Performs other duties as assigned or required.
Qualifications:
These are the minimum qualifications that are necessary for someone to be considered for the position.
1. High School graduate or GED certificate. One to two years of related customer experience
and/or training.
2. Ability to gather data, comply with information, enters data in a timely and accurate fashion.
3. Must have good working knowledge of computers and computer programs, i.e. Windows
packages (Word, PowerPoint, Excel, Outlook and Easy Trak.
4. Must be honest, ethical, reliable, dependable, and fulfilling all job duties.
5. Ability to maintain confidentiality of all matters associated with the organization and with any
partnerships associated with the organization.
6. Ability to follow oral or written instructions and have a high level of concentration.
7. Ability to interact with low income, elderly and disabled clients that the agency serves.
8. Knowledge of social service resources available in the area or the ability to learn them within a
reasonable training period.
9. Excellent communication skills and the ability to effectively work with diverse clients in a high
stress environment and to be pleasant with others on the job and always display a cool natured
cooperative attitude.
10. Must have good Interpersonal Communications
11. Must have good integrity, accountability, customer service skills, and strategic thinking skills.
Physical Requirements:
The Physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use
hands to finer, handle or fell objects, tools or controls, reach with hands and arms, climb stairs balance,
stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception and the ability to adjust focus.
Other Duties:
Please note: This job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
Send resume to humanresources@claytoncountycsa.org
Clayton County Community Services Authority, Inc. is a non-profit community action agency established in 1966 designated to provide high quality human services in Clayton, Henry and Fayette counties.
